Shipping And Delivery

International Shipping and instructions: We make it our priority and it’s our obligation to ship your order the next business day via DHL Express or priority mail depending on your location. We ship all orders during normal working hours Monday- Friday.  Please note we do not accept P.O BOX number for delivery, as all our packages are hand to hand delivery we only accept physical address with your current contact number for the courier to follow through. We do not ship on Saturday or Sunday and in cases we do follow normal holidays that fall within the region, where our warehouse is located.

Please note all our Items are in stock. We have multiple warehouse in various countries and depending on the region from where the order is originated, we will ship the order from that particular location. In case the item is not available in one location we will make sure that it is shipped on priority from the warehouse where that particular stock is available. Delay in the case be expected for few more days.

We offer 100% FREE DELIVERY. In case of Drop shipping of any product at multiple location, customer pay’s additional shipping cost to have multiple product delivered at multiple locations.

HCGOODS is not liable and hold responsible for any delay in shipment due to shipment being stuck at port due to custom or any other reason of the destination country. Customer is fully responsible to clear the goods in case it is being held at the port for clearance.

Order Cancellations

Due to our commitment to process orders quickly, there is a time period of 30 days of time in which you may cancel your order. If you do wish to cancel an order please Contact Us immediately. In the event that we are unable to cancel the shipment in time, the normal return policies apply.

Return Policy

HCGOODS stands behind our products 100%. Although highly unlikely, if you are not happy with your selection, you may return it for a refund minus 15% re-stocking fee within 30 days.
Shipping charges cannot be refunded. Please note we also offer exchange for the product, if you wish to make a return for different item, we will be happy to do, customer only pay for re-shipping. Refunds on returned items will be issued in the same payment form as offered at the time of purchase.
Once we receive and inspect the product we will credit your account. Please allow 8-10 days for a credit to appear on your account.