1 - Do we offer worldwide shipping?
Yes, we offer worldwide shipping
2 - Do you offer Free delivery.
Yes, we offer free delivery worldwide.
3 - Can I exchange the item I bought with another design.
Yes, you can exchange as long as the product is in original condition
4 - What is your delivery time
It takes 3 to 4 working days for delivery
5 -Which courier service do you use.
We use DHL express for worldwide shipping and POSLAJU for local Malaysia shipping
6 - Can I pay via credit card ?
Yes, you can pay via credit card. For credit card payment you can contact [email protected]
7 - What is your refund policy
We offer 30 days money back guarantee as long as the product is in original condition
8 - Do you offer discount ?
Yes, we offer discount if you buy products in bulk quantity.
9 - Are your products original, how do I know they are not fake ?
Each bioexcel product namely pendant, bracelets, biodisc and flask comes with authentication card and you can register product on bioexcel website for authentication purpose
10 - Do you charge for shipping?
No, shipping is 100% FREE
11 - Do you do drop shipping?
Yes, we offer drop shipping, terms and condition applies.
12 - How can I track my order.
Within 24 hours of placing order we will provide you tracking id through which you can track your order.
13 - How can I make sure there is energy in the pendant
You would need a negative ion tester to test the energy in the pendant
14 - Can I use scalar energy product in water
No, you cannot use scalar energy products in water as the energy is trapped and will not pass through to your body
15 - For how long the flask filter last ?
Each filter last upto 6 months.
16 - Does the biodsic comes with rubber protector ?
Yes, each biodisc comes with rubber protector