1 - Do we offer worldwide shipping?

Yes, we offer worldwide shipping

2 - Do you offer Free delivery.

Yes, we offer free delivery worldwide.

3 - Can I exchange the item I bought with another design.

Yes, you can exchange as long as the product is in original condition

4 - What is your delivery time

It takes 3 to 4 working days for delivery

5 -Which courier service do you use.

We use DHL express for worldwide shipping and POSLAJU for local Malaysia shipping

6 - Can I pay via credit card ?

Yes, you can pay via credit card. For credit card payment you can contact [email protected]

7 - What is your refund policy

We offer 30 days money back guarantee as long as the product is in original condition

8 - Do you offer discount ?

Yes, we offer discount if you buy products in bulk quantity.

9 - Are your products original, how do I know they are not fake ?

Each bioexcel product namely pendant, bracelets, biodisc and flask comes with authentication card and you can register product on bioexcel website for authentication purpose

10 - Do you charge for shipping?

No, shipping is 100% FREE

11 - Do you do drop shipping?

Yes, we offer drop shipping, terms and condition applies.

12 - How can I track my order.

Within 24 hours of placing order we will provide you tracking id through which you can track your order.

13 - How can I make sure there is energy in the pendant

You would need a negative ion tester to test the energy in the pendant

14 - Can I use scalar energy product in water

No, you cannot use scalar energy products in water as the energy is trapped and will not pass through to your body

15 - For how long the flask filter last ?

Each filter last upto 6 months.

16 - Does the biodsic comes with rubber protector ?

Yes, each biodisc comes with rubber protector